PCS IT Services is one of the best IT teams I have ever worked with! My emails and calls are answered in a timely fashion by folks that make you feel like you are part of the family! I highly recommend them for any IT needs you may have.
PCS-MS aligns Teams Phone for reliable calling backed by 90% first-call resolution.
Teams calling managed by a team with 37+ years of expertise.
Conferencing support from a team averaging 6-second phone response.
Teams Phone centralizes calls, chat, and meetings for smoother daily workflows.
PCS-MS reviews your voice setup against 280+ standards for better alignment.
Clients count on accessible guidance, practical fixes, and long-term technology alignment.
PCS IT Services is one of the best IT teams I have ever worked with! My emails and calls are answered in a timely fashion by folks that make you feel like you are part of the family! I highly recommend them for any IT needs you may have.
Laura Heath
Office Manager/Bookkeeper, Armil Construction
Have been a client of PCS for 30 years. Can highly recommend their company for your IT needs in healthcare. They have excellent customer service and a very stable workforce.
Kelley Baldwin
Practice Administrator, Nathan Baldwin, MD - Medical Practice
The PCS team provided timely and thorough attention to my problem and delivered a same day solution. Very professional and much appreciated.
Allan Hill
Senior Developer, Web Technologies, Sharpe Group
Everyone I’ve had to speak to at PCS has been incredibly helpful and very nice! They are always happy to help and do so in a very timely manner. Definitely the best IT services you can find anywhere!
Beth Ponder
Parts Associate, Delta Materials Handling, Inc.
PCS has been an outstanding IT partner for our organization. Their team is friendly, knowledgeable, responsive, and proactive in resolving issues before they become problems. I highly recommend PCS to any business looking for reliable and professional IT support.
Emily Keith
Administrative Manager, Morgan Steel
My employer, Simpson Door & Hardware, relies on PCS for all our tech support needs. They are very, very dependable, knowledgeable and friendly. By far, one of the best IT service companies I’ve ever worked with.
Kevin Wallburn
Manager, Simpson Door and Hardware
Our company has had a contract with PCS for the past few years. We have 5 different locations. They have done a good job taking care of us so we do not have any cyber or network issues in our company. They have made some good recommendations that we have done and do not regret any of them. I would recommend them for any size company.
Mike Sargent
Morgan Steel, COO
Anytime I have had to deal with PCS everyone has been extremely helpful. I talked with Thomas today and he was so good and helped me take care of problem and was so delightful in doing it. Thanks
Sylvia Westrich
Christ Community Health Services, Material Management Coord.
We have worked with PCS for about 12 years now. I have nothing but incredible things to say about their extensive IT knowledge, medical knowledge, and their next level managed services module. We truly could not be more thankful and appreciative of the high level support.
Blair Brewer
Midsouth Internal Medicine, Practice Admin
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Administrator, Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
Scott Beatty
CEO, Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Administrator, Mid-South Internal Medicine
Mid-South Internal Medicine | IT Support That Simplifies Daily Operations
Desoto Children’s Clinic | Long-Term IT Partnership That Guides Growth
Cole Pain Therapy Group | IT Support That Simplifies Healthcare Operations
Teams Phone planning starts with how your organization handles calls today. PCS-MS reviews users, call queues, auto attendants, numbers, devices, licensing, and business continuity needs before recommending a configuration.
The result is a practical deployment plan that reduces routing confusion, supports daily workflows, and gives decision makers a clearer view of what should change before phones are moved into Teams.
Call routing affects customer service, internal response times, and daily productivity. PCS-MS builds Teams Phone call flows around how your team actually works, including reception paths, departments, shared lines, voicemail, and escalation needs.
This helps reduce missed calls, duplicate handling, and inconsistent user experiences while giving your staff a simpler way to manage business communication inside Microsoft Teams.
Conferencing issues can slow meetings, frustrate staff, and interrupt client conversations. PCS-MS supports Teams meetings by helping configure users, audio settings, meeting policies, room devices, and support workflows.
Your team gets a more reliable conferencing experience with practical guidance for presenters, remote workers, and internal teams who need meetings to start on time and run without unnecessary IT friction.
A phone system is only useful when users know how to use it confidently. PCS-MS helps with user setup, device readiness, calling features, voicemail access, and everyday support questions after deployment.
With an in-house helpdesk and a 90% first-call resolution rate, users can get responsive assistance when calling, conferencing, or device issues interrupt their workday.
Teams Phone should be managed with the same security-first mindset as the rest of your IT environment. PCS-MS reviews access, policies, account controls, device considerations, and administrative settings to help reduce avoidable risk.
Configurations are approached through technology alignment, giving your organization a clearer path to secure, reliable communication that supports continuity without adding unnecessary complexity.
Communication needs change as users, locations, departments, and processes change. PCS-MS provides ongoing optimization through managed support, regular reviews, and practical recommendations that keep Teams Phone aligned with business operations.
This includes reviewing issues, adjusting call flows, supporting new users, and helping decision makers plan improvements before small communication gaps become larger disruptions.
PCS Managed Services helps you use Microsoft Teams as a practical business phone and conferencing platform, not another disconnected tool. PCS-MS focuses on uptime, call quality, user adoption, and secure configuration so your teams can communicate clearly from the office, home, or mobile devices.
Planning, deployment, support, and ongoing optimization are handled with the same managed-services discipline used across your IT environment.
Get clearer calling, easier meetings, and dependable support.
Teams Phone and conferencing should support business continuity, not add complexity. PCS-MS helps identify gaps in call routing, licensing, devices, security settings, and support processes before they disrupt daily work.
With responsive and accessible support, your organization gets practical guidance, faster issue resolution, and a clearer path for improving communication over time.
The service covers setup, management, and ongoing support for Microsoft Teams as your call and meeting platform. You get centralized calling, secure configuration, call flow planning, user onboarding, and device support. Regular reviews keep your system aligned to over 280 best practices and standards, so you experience fewer disruptions and greater reliability day to day.
You gain a unified platform for calls, meetings, and chat, reducing the need to juggle multiple tools. With responsive, local support and proactive monitoring, issues like dropped calls or missed meetings are minimized. This leads to smoother workflows, faster problem resolution, and more reliable connections whether your team is in the office or remote.
The process starts with a technology alignment review to assess your current environment and identify any risks. Next, your call flows, users, and devices are planned out for a smooth transition. Deployment is handled alongside ongoing support, user training, and quarterly reviews to ensure your system continues to meet your needs and minimize disruptions.
Most organizations can expect to complete planning, deployment, and onboarding within a few weeks, depending on the size and complexity of your environment. The timeline includes assessment, setup, testing, and user training. Throughout the process, you receive regular updates and clear guidance to keep your project on track and minimize downtime.
You benefit from local, in-house support with rapid response times and a 90%+ first-call resolution rate. Your system is aligned to more than 280 best practices and standards, with ongoing optimization through quarterly reviews. All support is delivered by a team that works in your network daily, ensuring practical solutions, measurable risk reduction, and long-term relationships built on responsiveness and trust.