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Top reasons to hire a Managed Services Provider in 2021

Remote work and improving its enablement are here for a while, and as business needs adapt, the importance of trusted partnerships has increased for the SMB community. 

One thing that has not changed is the need for professional IT services. In fact, as remote work has become more commonplace, IT needs have become more necessary and a bit more complex. 

As companies work to refine and implement the business plan for 2021, and strategize ways to acquire new and retain existing customers, it may help to better understand why small-to-medium-sized businesses seek the services that Managed Services Providers offer. 

Why Small to Mid-sized companies should outsource to an MSP in 2021.

According to the Salesforce "small and medium business trends report" the most constraining factors on SMB operations include:

  • Access to capital
  • Finding the right technology to meet their needs
  • Hiring the right talent
  • How to address growing cybersecurity threats and concerns. 

What are the benefits for making the decision to hire a Managed Service Provider in 2021?

Access to newer technologies

Often, small to Mid-sized companies have over-burdened, or no full time IT staff with employees who often lack the skills and training necessary and cannot handle all of the company’s network on their own.

In response, these companies recognize and benefit from the value of working with an outside technical support team, such as a managed service provider or “MSP”.

IT outsourcing helps by providing a competent team of IT experts able to troubleshoot and remediate issues that arise, and MSP clients benefit from having access to the latest technology and professional solutions that maintain uptime and profitability, such as remote monitoring, backup management, and cloud computing. 

In addition, the value of a more proactive vs reactive approach to management of IT and business needs are where the team gains positive changes. Focusing on what the next 12-36 months of business needs are often relates to technical needs associated. A v-CIO is critical when crossing the financial needs to the technical, and mitigation of the risk of being “sold” a solution that is not in the best interest of the team is just one of the outcomes with this framework. This leads us to the next residual benefit of the decision to hire an MSP.

ROI and cost savings

One of the biggest business values of managed services is improved cost savings. IT budgets consist of many items including hardware costs, software, network infrastructure costs, and maintenance costs, to name a few.

With a managed services business partnership, companies can more easily predict their IT costs. The model of a fixed monthly fee to include licensing fees, and both remote and onsite labor is a game changer for many who often viewed the IT budget as just a necessary line item on the P&L.

Regularly scheduled meetings will also help in maximizing employee productivity, satisfaction, and reaching business goals more transparently.

Improved security and management

Security is quickly becoming a vexing issue for all small businesses. A recent study found that 66% of all SMBs worldwide reported a cyberattack within the last year, with business email compromise (BEC) and ransomware attacks leading the charge. It is alarming, and it's a figure that is unfortunately sure to continue growing. 

Companies using an MSP can turn to the team’s cybersecurity service offerings. In fact, according to an annual cybersecurity report 91% of SMBs would start using or even change providers to get the right cybersecurity, and would even pay up to 30% more for those professional services offerings like PCI and HIPAA compliance.

Peace of mind

This is such an important benefit of managed IT services. Companies do not want to have to worry about their daily IT operations, they also do not want to have to second-guess the reliability and speediness of their network connections. Small to Mid-Sized business owners choose to work with an MSP to get 24/7/365 coverage and spend more of their time focused on growing their business. 

Services provided from an MSP like automated Remote Monitoring and a layered security approach, detect potential disturbances and vulnerabilities, enabling proactive remediation of these problems before they develop into more critical threats. With many of our clients this happens before team members are even aware.

In summary: choosing to pay for an MSP partnership has many benefits as you can see here, employees do not need to worry about unnecessary disruptions, and can enjoy daily peace of mind that the Managed Service Provider is monitoring, remediating, and generally taking care of the best interest of the team.


Posted by Jason Smith at 13:22