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At PCS Managed Services we are always in pursuit of passionate and driven people with a mind for solving problems who keep the customer first. Our team members are leaders and communicators, people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon. See a full list of open positions on our Careers page.
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IT for a Medical Office: What Do I Really Need?

5 Reasons to Hire an Information Technology Firm for Your Medical Practice

If you’re a healthcare provider with access to patient records and personal data, you need technology and systems that can protect you, your staff, and your patients. Along with added security, medical technology offers many benefits, including less paper clutter, better communication between staff and patients, ease of filing insurance, and more. Here are just a few of the reasons to take advantage of medical software and medical IT services today:

READ MORE: What is the Future of IT Security: 2018 Trends

1. Patient Relationship Management

One of the biggest pain points we hear from healthcare providers is the amount of time staff members spend on the phone with patients. With today’s medical software and technology, you can save both time and money by automating processes you use every day. From sending test results or forms that need to be completed prior to office visits or medical procedures to allowing patients to request refills and appointments online without ever having to speak to a member of your staff, you need a secure portal for patients to access that safely stores their medical records and allows your staff to spend time doing what they do best away from the phone lines.

What is the Best Medical Software System?

THere are many good EHR (electronic health records) systems available to medical practices. One of the most popular medical software systems utilized by healthcare providers is the Greenway Intergy electronic health records system. With Greenway Intergy EHR, healthcare providers are able to complete a variety of mundane tasks online without the hassle of contacting patients via phone. Just a few of the necessary tasks healthcare software systems can complete include:

  • Appointment Reminders
  • Follow-up Information + Future Appointment Details
  • Patient Feedback Requests
  • Online Payment Requests
  • New Insurance Requests
  • Account Balance Notifications
  • Patient and Provider Secure Communication
  • Prescription and Lab Results

I NEED MEDICAL SOFTWARE

2. Billing and Insurance

With Greenway Intergy software, healthcare providers can communicate with patients and insurance companies via an online portal. Staff members can send payment information and invoices to patients and insurance companies, view accounts with outstanding balances, and understand ingoing and outgoing payment information at a glance in order to more easily manage accounting tasks while saving time and money.

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3. More Security

If your medical practice still operates using paper files and manila file folders, it’s time to upgrade to computers and medical technology that allow you to safely and securely store patient records. From break-ins to natural disasters, there are many reasons that patient files can become destroyed or damaged. To protect your practice and the privacy of your patients, upgrade to a secure form of medical record storage today. Here are a few of the reasons to consider doing so as soon as possible.

READ MORE: The 4 Pillars of IT and Technology Management

Identity Thieves

When medical practices are burglarized, everything from patient medical history to their social security numbers and birth dates can be compromised. In the event that your office is the victim of a break-in and records are missing or have been tampered with in any way, you are required by law to notify each patient that their sensitive information may have been stolen. To avoid the embarrassment of having to admit to such an occurrence, hospitals, physicians’ offices, and medical practices of any kind that are privy to such sensitive information should upgrade to medical technology that is password protected and stored securely in a virtual cloud that cannot be accessed by burglars or identity thieves.  

Natural Disaster

If your practice were to flood or burn due to human negligence or natural disaster, would your patients’ files and medical history be protected, or would you have to go through the embarrassing and time-consuming ordeal of notifying each and every one directly that their records have been lost? With secure cloud backup, patient files can be accessed easily from anywhere at anytime. PCS can provide complete disaster recovery solutions to protect your data.

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4. HIPPA Compliance

When it comes to HIPPA compliance, you don’t want to be the one caught neglecting to do everything you can to prevent the health records and sensitive information of your patients from being compromised. If your organization works with patients and stores any type of information such as social security numbers, birth dates, addresses, and other personal data, you are required by law to take steps to ensure this information is protected as much as possible.

I WANT TO BE PREPARED FOR A HIPPA AUDIT

Wading through the regulations and rules regarding HIPPA compliance can be overwhelming. That’s why hiring an information technology firm to setup your systems and ensure your practice is HIPPA compliant is the route most medical offices take. At PCS Medical, we’ll take steps to ensure your cybersecurity measures prevent hackers and identity thieves from accessing patient files and information, your liability insurance policy is up-to-date, and your practice is prepared for an audit. We’ll even take time to create an incident response plan and train your staff on proper security techniques and patient privacy measures.

IS MY PRACTICE HIPPA COMPLIANT?

5. MIPS/MACRA Compliance

Like HIPPA compliance, MIPS/MACRA compliance laws can be overwhelming to sift through and understand. Hiring a consulting firm that specializes in medical technology is the best way to ensure your hospital or physician's office is utilizing best practices to protect your practice, your staff, and your patients.

What Does MIPS/MACRA Compliance Mean?

As required by the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), healthcare providers and clinics must follow a strict set of rules and guidelines in order to quality for Medicare rewards. Providers are rated based on their ability to offer the following to Medicare patients: quality healthcare services and location, up-to-date technology, patient communication process, and healthcare costs.

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Healthcare providers who offer affordable, quality medical services and utilize medical software to communicate with clients via patient portals to schedule appointments, handle refills, submit insurance billing information, and provide test results are at an advantage, while those who do not utilize technology for patient relationship management or electronic health records storage are at risk of losing out on rewards payments. To ensure your healthcare center is MIPS/MACRA compliant, call PCS Medical. We’ll complete an on-site audit to ensure your systems and processes are protected and functioning under MIPS/MACRA standards.

SET UP MY PRACTICE MANAGEMENT SYSTEM TODAY

Posted by Kevin O'Connell at 4:48 PM
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