PCS IT Services is one of the best IT teams I have ever worked with! My emails and calls are answered in a timely fashion by folks that make you feel like you are part of the family! I highly recommend them for any IT needs you may have.
Aging switches can cause downtime; PCS-MS aligns upgrades to 280+ standards for better reliability.
Slow connectivity frustrates staff; proactive planning helps keep daily workflows moving smoothly.
Unclear upgrade needs waste budget; quarterly reviews support a prioritized refresh roadmap.
Security gaps grow with old hardware; refresh planning includes stronger network protection controls.
Cutover issues disrupt teams; in-house support helps resolve problems with 90%+ first contact resolution.
Responsive support, proactive planning, and cleaner technology alignment for growing teams.
PCS IT Services is one of the best IT teams I have ever worked with! My emails and calls are answered in a timely fashion by folks that make you feel like you are part of the family! I highly recommend them for any IT needs you may have.
Laura Heath
Office Manager/Bookkeeper, Armil Construction
Have been a client of PCS for 30 years. Can highly recommend their company for your IT needs in healthcare. They have excellent customer service and a very stable workforce.
Kelley Baldwin
Practice Administrator, Nathan Baldwin, MD - Medical Practice
The PCS team provided timely and thorough attention to my problem and delivered a same day solution. Very professional and much appreciated.
Allan Hill
Senior Developer, Web Technologies, Sharpe Group
Everyone I’ve had to speak to at PCS has been incredibly helpful and very nice! They are always happy to help and do so in a very timely manner. Definitely the best IT services you can find anywhere!
Beth Ponder
Parts Associate, Delta Materials Handling, Inc.
PCS has been an outstanding IT partner for our organization. Their team is friendly, knowledgeable, responsive, and proactive in resolving issues before they become problems. I highly recommend PCS to any business looking for reliable and professional IT support.
Emily Keith
Administrative Manager, Morgan Steel
My employer, Simpson Door & Hardware, relies on PCS for all our tech support needs. They are very, very dependable, knowledgeable and friendly. By far, one of the best IT service companies I’ve ever worked with.
Kevin Wallburn
Manager, Simpson Door and Hardware
Our company has had a contract with PCS for the past few years. We have 5 different locations. They have done a good job taking care of us so we do not have any cyber or network issues in our company. They have made some good recommendations that we have done and do not regret any of them. I would recommend them for any size company.
Mike Sargent
Morgan Steel, COO
Anytime I have had to deal with PCS everyone has been extremely helpful. I talked with Thomas today and he was so good and helped me take care of problem and was so delightful in doing it. Thanks
Sylvia Westrich
Christ Community Health Services, Material Management Coord.
We have worked with PCS for about 12 years now. I have nothing but incredible things to say about their extensive IT knowledge, medical knowledge, and their next level managed services module. We truly could not be more thankful and appreciative of the high level support.
Blair Brewer
Midsouth Internal Medicine, Practice Admin
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Administrator, Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
Scott Beatty
CEO, Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Administrator, Mid-South Internal Medicine
Mid-South Internal Medicine | IT Support That Simplifies Daily Operations
Desoto Children’s Clinic | Long-Term IT Partnership That Guides Growth with Confidence
Cole Pain Therapy Group | IT Support That Simplifies Healthcare Operations
A successful refresh starts with a clear understanding of what is already in place. PCS-MS reviews network equipment, wireless coverage, firewall posture, cabling condition, endpoint connectivity, and recurring performance issues.
You receive a practical view of what should be replaced, what can remain, and which risks should be handled first so the project supports uptime, staff productivity, and business continuity.
Hardware decisions should support the way your team works today and how the organization plans to grow. PCS-MS helps define the right mix of switches, wireless access points, firewalls, and related infrastructure based on capacity, reliability, security, and manageability.
This approach reduces overbuying, avoids underpowered equipment, and creates a refresh plan that fits operational needs instead of forcing a generic configuration.
Network refresh projects create the right opportunity to strengthen security controls. PCS-MS reviews firewall rules, segmentation needs, remote access, wireless security, firmware status, and monitoring requirements as part of the planning process.
The goal is to reduce exposure from outdated infrastructure while giving your team a cleaner, more secure foundation for daily operations, data protection, and future technology initiatives.
Replacing core network equipment requires careful timing, documentation, and communication. PCS-MS builds a cutover plan that identifies dependencies, backup steps, rollback options, support coverage, and the best sequence for implementation.
This helps minimize downtime, keep staff informed, and reduce the risk of unexpected disruption when new infrastructure is installed, configured, tested, and moved into production.
A refreshed network should be validated before the project is considered complete. PCS-MS tests connectivity, wireless performance, firewall access, device communication, backups, monitoring alerts, and critical application access after implementation.
Any issues are handled through a responsive, in-house support model designed to keep users productive and give decision makers confidence that the new environment is working as intended.
Network refresh is not a one-time event when it is managed correctly. PCS-MS continues to monitor performance, apply patch and firmware management where appropriate, review alignment, and identify future risks through scheduled technology reviews.
This ongoing optimization helps your network remain secure, reliable, and aligned with changing business needs instead of falling back into the same cycle of aging equipment and reactive fixes.
PCS Managed Services helps replace aging network infrastructure with a plan built around uptime, security, and daily usability.
Instead of swapping equipment without context, PCS-MS reviews current performance, risk, cabling, wireless coverage, firewall needs, and future growth. The result is a refresh that is easier to budget, less disruptive to staff, and better aligned with business goals.
Get a clear roadmap for stronger, more reliable connectivity.
A network refresh should improve more than speed.
With PCS-MS, upgrades are guided by a technology alignment framework that compares your environment against 280+ best practices and standards. That means decisions are based on operational risk, business continuity, security posture, and long-term manageability, not guesswork or one-time fixes.
A network refresh service covers a full assessment and upgrade of your current network infrastructure. You receive a review of cabling, switches, firewalls, wireless access points, and security controls. The process ensures your network aligns with 280+ best practices, supports business continuity, and minimizes downtime. Ongoing monitoring and quarterly technology reviews keep your environment optimized as your needs evolve.
A network refresh helps you reduce bottlenecks, prevent outages, and speed up access to critical systems. By updating outdated hardware and reconfiguring your environment, you gain:
The network refresh process begins with a detailed assessment of your current environment, measuring against over 280 standards. You’ll receive a prioritized remediation roadmap and a clear project plan. Implementation is scheduled to minimize disruption, followed by ongoing monitoring and quarterly alignment reviews with a vCIO to ensure your network stays resilient and aligned with your business goals.
Most network refresh projects can be completed within a few days, depending on your environment’s size and complexity. Work is scheduled to be minimally disruptive, often after hours or during low-traffic periods. You are kept informed every step of the way so your team can plan ahead and experience as little downtime as possible.
You benefit from a local, in-house support team that manages your network daily and responds in seconds, not hours. The service is backed by a technology alignment framework with 280+ standards and quarterly reviews, ensuring lasting results. Unlike most providers, you get unlimited remote and on-site support from people who know your business and prioritize your uptime and compliance needs.