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Eliminate costly downtime with qualified local IT support specialists.
No more waiting on hold. We answer your calls in 6 seconds and your emails in 2.14 minutes, on average
Receive Tier 1-3 technical support from fully local, in-house professionals who understand your IT needs
Enjoy predictable budgeting with convenient agreements that include unlimited remote and on-site support
Escalate issues seamlessly for on-site support and receive reliable hands-on assistance wherever you are
Trust a Microsoft, CompTIA, and Six Sigma certified partner that builds long-term partnerships with customers
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PCS Managed Services, starting 30 years ago, now leads in IT services across Memphis, enhancing security and system stability for all businesses.
Scalable Helpdesk Support
As your business expands, so do your IT needs. Our helpdesk services are designed to scale and evolve with your enterprise, simplifying the technology-focused facets of growth.
3 Tiers of Available IT Support
With three tiers of engineers always ready to assist you, we are fully prepared to support you on your path to success.
Around-the-Clock Helpdesk Support
For consistent access to reliable support, we provide 24/7 overnight assistance, ensuring that any challenges your team faces can be addressed promptly.
Leverage our expert helpdesk support services at any hour from any location. Our commitment to excellence is demonstrated by our response to calls in just 6 seconds and emails in 2.14 minutes, with an average issue resolution time of 22 minutes.
Don’t let critical problems go unresolved. Our 24/7 help desk support addresses urgent matters promptly, ensuring your business maintains its momentum without interruption.
Leveraging exceptional customer service capabilities, our team adeptly manages diverse requirements, from complex cabling setups to specialized on-site server support.
Partner with us and discover how our helpdesk services can elevate your infrastructure, boost your operational effectiveness, and pave the way for sustained business success.
Since 60% of corporate data is stored in the cloud, ensuring the reliability of your cloud operations is equally critical.
That’s why as part of our IT help desk services, our tailored network and cloud support are designed to ensure you remain effortlessly interconnected, safeguarded, and efficient.
From the onboarding or offboarding of employees, configuring new devices, to troubleshooting access to cloud services, our expert help desk team is always prepared to support your needs.
Counter and neutralize threat alerts without delay through our managed helpdesk services. We quickly identify security threats, ensuring the proactive defense of your digital assets.
We also empower your users with crucial support and tools to efficiently counteract the consequences of social engineering attacks.
Our approach is centered on swift threat detection and minimizing the overall impact of security breaches, safeguarding your business activities.
Our helpdesk service team is dedicated to enhancing your efficiency, ensuring scalability, and providing unparalleled support tailored to the distinct IT needs of your business.
We act as your bridge over technical hurdles, fostering long-term growth with IT helpdesk support services that ensure your infrastructure is a solid foundation for your day-to-day activities.
Is your efficiency constantly being impacted by recurring technical issues? The good news is that access to outsourced helpdesk support isn’t just for the big players.
At PCS-MS, we combine effective problem-solving with flexibility to offer superior support tailored for small and medium-sized enterprises like yours.
Our helpdesk services are designed to streamline your processes, helping you steer clear of costly delays caused by technical problems.
We are committed to maximizing your business continuity and minimizing disruptions, enabling you to effortlessly take charge of your day-to-day functions.
Benefit from user-friendly technical support when you partner with PCS-MS.
Managed helpdesk services streamline your IT operations by providing expert, round-the-clock helpdesk support services.
With PCS-MS, you’re not just getting a service; you’re gaining a partner dedicated to enhancing your productivity.
Our team, equipped with nearly 200 years of combined experience, ensures rapid response times, averaging 6 seconds for calls and 2.14 minutes for emails.
This commitment minimizes downtime, directly boosting your operational efficiency and customer satisfaction.
We distinguish ourselves through a unique blend of IT help desk services that are security-focused and tailored to each client’s needs.
Unlike the one-size-fits-all approach, our services are designed to grow with your business, ensuring scalability and flexibility.
In addition, our in-house team provides reliable support, achieving a 100% customer satisfaction rating and maintaining a first contact resolution rate of over 90%.
Our IT help desk services are built on a foundation of efficiency and expertise.
By tracking key metrics like our 22-minute average resolution time and offering 24/7/365 support, PCS-MS proactively manages your IT needs.
Our approach is to address issues before they escalate, leveraging advanced technology and a seasoned team that’s always ready to assist, ensuring your business experiences minimal interruptions.
Absolutely. Our helpdesk support services are designed not just to solve immediate problems but to provide long-term IT strategy and planning.
By preventing frequent IT issues and reducing downtime, our services directly contribute to lowering your overall IT expenses.
Our proactive management and comprehensive support package mean you can avoid the costs associated with hiring, training, and maintaining an internal IT team.
This makes our managed helpdesk services a trustworthy, cost-effective solution for your business.
At PCS-MS, we understand that small businesses like yours face unique challenges.
That’s why we tailor our helpdesk services to meet these specific needs. Our services are designed to be flexible, offering a wide range of support services that prioritize effective problem-solving.
Additionally, our managed helpdesk services are not only comprehensive but also customizable. This ensures that as your business grows, your helpdesk services scale accordingly.
Eliminate costly downtime with qualified local IT support specialists.
Depend on Microsoft, CompTIA, and Six Sigma certified partner committed to building lasting customer relationships
Effortlessly escalate issues for on-site support and benefit from dependable, hands-on assistance anywhere.
Plan your expenses predictably with agreements offering unlimited remote and on-site support.
Get comprehensive Tier 1-3 tech support from our entirely local, in-house experts who know your IT needs
Skip the hold time; we answer calls in 6 seconds and emails in just over 2 minutes, on average
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7895 Players Forest Drive, Suite 102
Memphis, TN 38119
Managed IT Services 
IT Support 
IT Consulting 
IT Outsourcing 
Network Support 