Solve Sudden IT Issues Quickly With Memphis Tech & IT Support

Eliminate costly downtime with qualified local IT support specialists.

Decrease downtime and improve productivity with tech support that responds to your phone calls within just 6 seconds

Get convenient IT support via email with answers to your service requests in an average of 2.14 minutes

Overcome IT challenges faster with local helpdesk services that resolve over 90% of issues on the first call

Prevent IT problems before they impact your business with proactive management that diagnoses issues faster

Identify and address issues rapidly with 24/7/365 remote support and on-site IT assistance.

Request a Quote for our IT Support and Services

Local Businesses Depend on Our Managed IT Support Services

Businesses Depend on our IT Support

Minimize recurring issues, maximize productivity with a proactive team

Businesses Depend on our IT Support

Minimize recurring issues, maximize productivity with a proactive team

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Mark Brown
Acme Inc

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Maria Lopez
Acme Inc

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Adam Wilson
Acme Inc

About PCS Managed Services

With over 37 years of providing IT support and over 3,000 end-users supported every day, we are the IT support company in Memphis businesses like yours turn to.

Gain Access to Top Industry Partners
OUR SERVICES

Supporting Your IT, Supporting Your Productivity

End-to-End Support
Reduce the cost and administrative overheads of working with multiple providers for your IT. Enjoy comprehensive support for all your needs, from email fixes to cloud migrations.

One Phone Call (or Email) Away
No more chatbots and long hold times. Speak to someone in as little as 6 seconds when you call us, or receive a reply to your email in just 2.14 minutes.

Friendly Helpdesk
Resolve the toughest issues with an all-local Tier 1-3 helpdesk that understands your IT systems. You’ll only have to get in touch once–we resolve 90% of issues the first time.

IT Support in Memphis, Tennessee
SERVICES

How Our IT Support and Services Resolve Your Issues Faster

It’s the little ongoing IT issues that frustrate users and hamper productivity. Don’t let them.
Fast-Acting IT Support
When it comes to dealing with information technology issues, time is money. You should never be left on hold waiting for tech support because every minute you spend offline costs you $427 or more.

That’s why our IT support focuses on delivering rapid response. Partner with us and benefit from business technology support that features average response times of:

  • 6 seconds for phone support
  • 2.14 minutes for email support
  • 22 minutes for total IT issue resolution
IT Helpdesk Services
Unlike your small business, IT issues never take days off. They can appear at any time of day or night and threaten your productivity and service delivery.

As part of our managed IT support services, we offer responsive helpdesk support that gets to the heart of the matter quickly. Choose us as your IT support specialist and benefit from:

90%+ first-call issue resolution

24/7/365 support available

Reliable remote and on-site IT support

Cloud Support
Having access to trustworthy IT support services for your cloud operations is just as important as getting support for your hardware and software solutions.

With 60% of corporate data being stored in the cloud, now is the time to get reliable IT support for cloud platforms. Partner with us and benefit from:

  • Cloud migration assistance
  • Improvements to your productivity
  • Off-site data backup and disaster recovery
Network Support
Your network is the backbone of your business. If it’s prone to frequent outages and downtime, our outsourced IT support can help you remain connected.

Designed to maximize your efficiency and productivity, we ensure someone is working on your network every day with services including:

  • Support for wireless networks
  • Ongoing network maintenance
  • Continuous monitoring services
Cybersecurity
Defend your business with our certified IT support specialists who employ proven cybersecurity methodologies to protect your systems.

We focus entirely on security, equipping our clients with the latest digital protection tools and comprehensive services:

  • SIEM services
  • Compliance services
  • Firewall protection
  • Penetration testing
  • Endpoint protection
  • Network security
  • Security Awareness Training

Protect your business from ransomware, malware and hacks with a security-first team.

IT Support Services That Deliver Results

6 Seconds
Average response time for all technical support calls
2.14 Min.
Average response time for IT support requests received via email
22 Minutes
Average resolution time for all information technology issues
Memphis Tech & IT Support

Dedicated to a Superior Customer Service Experience

Many IT support providers offer helpdesk services, but the drawback is that they are often outsourced or reliant on a national helpdesk.

These methods offer delayed responses, inadequate technical support, and unmanaged tools that significantly increase your risk.

  • Response times even in-house teams struggle to match
  • Completely local team that understands your IT needs
  • Easy escalation to on-site support

We think differently at PCS-MS. Our IT helpdesk is entirely managed in-house and is dedicated to providing top-quality customer service in every engagement.

Our goal is to develop a long-lasting relationship with your business through effective problem-solving and 24/7/365 support.

PCS Managed Services

IT Support in Memphis, TN

Reliable Tech Support is Only 6 Seconds Away

Stop losing time, money, and resources to issues with our mid-sized and small business IT support

Our Other IT Services in Memphis, Tennessee

When IT is the bedrock of your business, you need to work with the best

Frequently Asked Questions

How do you ensure quick resolution of IT issues?

At PCS Managed Services, we pride ourselves on our fast and efficient IT support services.

Our team consistently achieves over 90% first-contact resolution, ensuring your tech troubles are resolved rapidly, often on your initial call.

Our expert staff, well-versed in the complexities of IT systems, use a proactive approach to minimize downtime, emphasizing both speed and accuracy.

We’re not just about problem-solving; we’re about enabling your business to thrive without technical interruptions.

What sets you apart from other IT support providers?

Our IT support services are built on a framework of proactive support. That’s reflected in 24/7 system monitoring and our rapid response times for when issues do occur.

You will work with a security-minded team. We deploy proven technologies, routinely update our processes to stay in step with industry best practices, and follow a comprehensive 280-point checklist to ensure performant systems.

Finally, all our support is predicated on a strategic approach. Our vCIOs carry out quarterly business reviews with key decision makers. We leverage our unique Technology Alignment Framework, which allows us to deliver comprehensive, data-driven analyses.

Moreover, you can leverage it for planning out long-term technology expenditures, up to 24 months ahead.

What is your approach for tech support for small businesses?

At PCS-MS, we recognize the unique challenges and dynamics of small businesses like yours. Our approach to IT support is specially crafted to address these needs.

Our team understands that small businesses require agile and scalable IT support solutions that can grow alongside your business.

By focusing on proactive and personalized services, we ensure your IT infrastructure supports and enhances your business operations without the overhead of a large IT department.

How do you handle IT support for specialized industries like healthcare?

We excel in offering IT support for specialized industries, including healthcare. Our compliance services are informed by deep experience in standards like HIPAA.

We understand the nuances of healthcare IT management, from electronic health records to practice management systems.

That’s why we ensure your IT infrastructure is robust and efficient and compliant with industry-specific regulations.

What are the benefits of having PCS-MS as my IT support partner?

Partnering with us for your IT support needs offers several benefits.

With nearly 200 years of combined experience and a 100% customer satisfaction rating, our team brings unparalleled expertise and dedication.

Our comprehensive range of IT support services ensures all your IT needs are covered under one roof.

We focus on building lasting relationships, and offering personalized solutions that drive efficiency and growth for your business.

Eliminate the Guesswork. Resolve Issues in Minutes With IT Support

Eliminate costly downtime with qualified local IT support specialists.

Gain access to certified experts. Our team holds certifications from Microsoft, CompTIA+, Azure, and Six Sigma

Local team that knows your IT. Enjoy friendly, approachable support from a team that maintains a 100% CSAT rating

Supporting over 3,000 end-users. Keep everything from email and workstations to servers and cloud systems operating smoothly

Secure data handling. Protect customer data, PHI, and sensitive systems with a support team that’s stringent about cybersecurity and safe data handling

Trust the experts. Chosen by over 100 companies in Memphis and Mid-South to provide IT support services

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