PCS IT Services is one of the best IT teams I have ever worked with! My emails and calls are answered in a timely fashion by folks that make you feel like you are part of the family! I highly recommend them for any IT needs you may have.
Avoid first-day delays with structured user setup backed by 90%+ first-contact resolution.
Reduce access risk when employees leave with security-first offboarding and daily oversight.
Stop guessing who has access with documented processes aligned to over 280 best practices.
Keep managers informed with responsive, in-house support before, during, and after transitions.
Improve consistency across every role change with technology alignment reviews and clear workflows.
Long-term relationships are built through fast answers, clear processes, and dependable follow-through.
PCS IT Services is one of the best IT teams I have ever worked with! My emails and calls are answered in a timely fashion by folks that make you feel like you are part of the family! I highly recommend them for any IT needs you may have.
Laura Heath
Office Manager/Bookkeeper, Armil Construction
Have been a client of PCS for 30 years. Can highly recommend their company for your IT needs in healthcare. They have excellent customer service and a very stable workforce.
Kelley Baldwin
Practice Administrator, Nathan Baldwin, MD - Medical Practice
The PCS team provided timely and thorough attention to my problem and delivered a same day solution. Very professional and much appreciated.
Allan Hill
Senior Developer, Web Technologies, Sharpe Group
Everyone I’ve had to speak to at PCS has been incredibly helpful and very nice! They are always happy to help and do so in a very timely manner. Definitely the best IT services you can find anywhere!
Beth Ponder
Parts Associate, Delta Materials Handling, Inc.
PCS has been an outstanding IT partner for our organization. Their team is friendly, knowledgeable, responsive, and proactive in resolving issues before they become problems. I highly recommend PCS to any business looking for reliable and professional IT support.
Emily Keith
Administrative Manager, Morgan Steel
My employer, Simpson Door & Hardware, relies on PCS for all our tech support needs. They are very, very dependable, knowledgeable and friendly. By far, one of the best IT service companies I’ve ever worked with.
Kevin Wallburn
Manager, Simpson Door and Hardware
Our company has had a contract with PCS for the past few years. We have 5 different locations. They have done a good job taking care of us so we do not have any cyber or network issues in our company. They have made some good recommendations that we have done and do not regret any of them. I would recommend them for any size company.
Mike Sargent
Morgan Steel, COO
Anytime I have had to deal with PCS everyone has been extremely helpful. I talked with Thomas today and he was so good and helped me take care of problem and was so delightful in doing it. Thanks
Sylvia Westrich
Christ Community Health Services, Material Management Coord.
We have worked with PCS for about 12 years now. I have nothing but incredible things to say about their extensive IT knowledge, medical knowledge, and their next level managed services module. We truly could not be more thankful and appreciative of the high level support.
Blair Brewer
Midsouth Internal Medicine, Practice Admin
Having worked with Carmen, Kevin, and Jason—and with Carmen and Kevin for a very long time—I would be remiss not to say: it’s more than just trust. It’s not just, “Here’s what you need, here’s what you should do, here’s the price.” I trust these guys to guide me in the right direction, and I don’t generally question it, because it’s never been the wrong move.
Ruben Sidhu
Administrator, Desoto Children's Clinic
We’ve been working with PCS now for about four years. It’s been a great relationship—we’ve really enjoyed it. The entire team at PCS is just fantastic to work with, and they provide us so much support, allowing us to really focus on what we do best. Their responsiveness to us is just outstanding. Their accessibility, their ability to meet us where we are—I think that’s very important.
Scott Beatty
CEO, Absolute Storage Management
If there’s a problem, we call them up. A lot of times, they take care of something before we even know that it’s an issue. They had a plan, we had training, and then we implemented and learned really quickly from each other—but they were there. Overall, our processes are easier and more streamlined. And whenever there’s a question, we know exactly who at PCS to get a hold of quickly.
Dr. Brad Cole
Cole Pain Therapy
Our relationship with PCS dates back about 25 plus years. Definitely our processes are easier now that we’re working with PCS. All through, the needs at PCS were met with quick responses and we get through our daily processes a lot quicker than we used to prior to having PCS. I guess the top reason that I could recommend PCS, and do recommend PCS frequently, is the people.
Lisa Pruett
Administrator, Mid-South Internal Medicine
Mid-South Internal Medicine | IT Support That Simplifies Daily Operations
Desoto Children’s Clinic | Long-Term IT Partnership That Guides Growth
Cole Pain Therapy Group | IT Support That Simplifies Healthcare Operations
New hires should not spend their first day waiting on logins, devices, or application access. PCS-MS helps coordinate account creation, email setup, device readiness, software access, and permissions based on the employee’s role and department.
This creates a more predictable first-day experience, reduces back-and-forth for managers, and gives each user the tools needed to begin work with less disruption.
Access should match each employee’s responsibilities, not follow guesswork or outdated permission sets. PCS-MS supports role-based provisioning for email, shared drives, cloud applications, line-of-business tools, and security groups.
By documenting access decisions and aligning them to your workflow, employee permissions become easier to manage, review, and adjust as roles change across the business.
Offboarding is a security-sensitive process that needs to happen quickly and consistently. PCS-MS helps disable accounts, remove application access, recover or document devices, update records, and reduce the chance that former employees retain access to business systems.
This security-first approach supports cleaner access control, stronger accountability, and fewer gaps during employee departures.
Employee transitions often involve laptops, desktops, phones, peripherals, and other assigned assets. PCS-MS helps prepare, configure, track, and update devices so hardware is ready for new users and properly addressed when employees leave.
This supports better asset visibility, fewer missing devices, and a smoother handoff between HR, management, and IT when staffing changes occur.
Every user change should leave a clear record. PCS-MS maintains structured documentation for account changes, device assignments, access updates, and offboarding actions so your team has better visibility into what was completed and when.
These records support technology alignment reviews, compliance-ready operations, and a more consistent process for audits, internal reviews, and future employee changes.
Employee onboarding and offboarding should improve over time, not remain a recurring source of confusion. PCS-MS uses proactive technology management, support trends, and quarterly vCIO-led business reviews to identify workflow gaps and recommend better processes.
The result is a more reliable employee lifecycle supported by actionable IT roadmaps, daily oversight, and responsive, accessible support.
Employee transitions create risk when access, devices, software, and permissions are handled inconsistently. PCS Managed Services helps make each onboarding and offboarding event structured, secure, and easier for your team to manage.
PCS-MS coordinates user setup, access changes, device readiness, documentation, and support through a proactive technology management process. The goal is simple: new employees can begin work with fewer delays, and departing employees are removed from systems without leaving security gaps behind.
With a local, in-house helpdesk, daily oversight, and a 90%+ first-contact resolution rate, your team gets fast, accountable support whenever employee changes affect productivity or security.
A consistent onboarding and offboarding process protects productivity, data, and your internal team from avoidable rework.
PCS-MS aligns these steps with your business workflow, so access is appropriate, documented, and easier to review over time.
Secure access, reduce delays, and give every user the right start
Employee access touches cybersecurity, compliance readiness, and daily operations. A rushed offboarding process can leave active accounts, unmanaged devices, or unnecessary permissions in place. A rushed onboarding process can delay productivity and create extra tickets for managers and staff.
PCS-MS applies a security-first approach to every user change, using documented workflows, responsive support, and technology alignment reviews to keep transitions controlled. For organizations with regulatory or data protection obligations, this helps support cleaner access records and stronger accountability.
Quarterly vCIO-led business reviews can also identify patterns, recurring delays, or process gaps so your employee lifecycle becomes more efficient over time.
Employee onboarding/offboarding services cover all critical steps for bringing new staff on board and securely removing access when someone leaves. This includes user account creation, permissions setup, device configuration, email and application access, and secure deactivation for departing employees. Each transition is handled with documented processes aligned to over 280 best practices, ensuring technology access is accurate and security risks are minimized.
Employee onboarding/offboarding services help reduce the risk of unauthorized access and data loss by applying a security-first approach. Every access change, device handoff, and account update is carefully tracked and documented to support compliance monitoring and audit readiness. This structured process helps you meet regulatory requirements and keeps your business safer by closing access gaps quickly when roles change.
The onboarding process is designed to be seamless for both new employees and managers. Steps typically include:
This approach helps new hires be productive from day one without unnecessary delays.
Most onboarding and offboarding requests are completed within one business day when provided with the necessary information in advance. Urgent requests can be prioritized for same-day handling if needed. Daily oversight and a 90%+ first-contact resolution rate mean your team experiences minimal disruption during employee transitions.
You benefit from a local, in-house helpdesk with unlimited remote and on-site support, ensuring fast and personalized service for every employee transition. The process is guided by over 280 best practices, regular technology alignment reviews, and a proactive management approach. With a track record of 90%+ first-contact resolution and strong client relationships, you receive reliable, measurable improvements in security, consistency, and productivity during all staff changes.