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At PCS Managed Services we are always in pursuit of passionate and driven people with a mind for solving problems who keep the customer first. Our team members are leaders and communicators, people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon. See a full list of open positions on our Careers page.
This could be a good fit for you - and for us! PCS Managed Services, LLC is a Managed IT services provider serving the Memphis and Mid-South area. We are looking for the right person to fill the role of Tier1 IT Support Technician.
Essential Duties and Responsibilities:
The IT Technician position is a key contributor in the success of managing our client’s IT environment. Your primary responsibility is to diagnose, resolve and document support tickets. As a member of our support team, a Tier 1 Support Technician is part of a robust team, who work together to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. We stive to provide first contact resolution in Tier1 so our customers can get back to what’s important to them and their customers.
Knowledge, Skills, and/or Abilities Required:
Required Technical Skills:
Nice Skills to Haves:
Company Benefits
Position is Full-Time, salaried and includes these great benefits:
Ready to join the PCS team?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should submit their resume to jobs@pcs-ms.com. No recruiters, please.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
This could be a good fit for you - and for us! PCS Managed Services, LLC is a Managed IT services provider serving the Memphis and Mid-South area. We are looking for the right person to fill the role of Tier2 IT Systems Administrator.
Essential Duties and Responsibilities:
The IT Systems Administrator position is a key contributor in the success of managing our client’s IT environment. Your primary responsibility is to provide escalation support for Tier1 to diagnose, resolve and document escalated support tickets. As a member of our team, a Tier 2 Systems Administrator is part of a robust team, who work together to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. In addition, this position is responsible for any onsite work needed such as dispatched support, installations, and project work. Key proactive tasks and system monitoring are also key responsibilities in which make direct positive impact on our customers. We strive to be as proactive as possible to reduce reactive issues, so customers focus on what is important to them and their business.
Knowledge, Skills, and/or Abilities Required:
Required Technical Skills:
Nice Skills to Have:
Company Benefits
Position is Full-Time, salaried and includes these great benefits:
Ready to join the PCS team?
At PCS Managed Services we are always in pursuit of passionate and driven people with a mind for solving problems who keep the customer first. Our team members are leaders and communicators, people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon.
Interested applicants should submit their resume to jobs@pcs-ms.com.
No recruiters, please.
This could be a good fit for you - and for us! PCS Managed Services, LLC is a Managed IT services provider serving the Memphis and Mid-South area. We are looking for the right person to fill the role of Tier3 IT Systems Engineer.
Essential Duties and Responsibilities:
The IT Systems Engineer position is a key contributor in the success of managing our client’s IT environment. As a member of our team, a Tier 3 Systems Engineer is part of a robust team, who work together to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. Your primary responsibilities are to provide expert solutions including full network/system architecture, project management and implementation, Virtual CIO (VCIO) for IT budgeting and business growth, and final escalation support for Tier1/2 to diagnose, resolve and document escalated support tickets. In addition, this position is responsible for onsite work needed such as dispatched escalated support, installation and implementation of new/replacement equipment, and project work. Identification and development of new or improving existing solutions and processes as well as performing key proactive tasks which make direct positive impact on our customers. We strive to be as proactive as possible to reduce reactive issues, so customers focus on what is important to them and their business.
Knowledge, Skills, and/or Abilities Required:
Required Technical Skills:
Nice Skills to Haves:
Company Benefits
Position is Full-Time, salaried and includes these great benefits:
Ready to join the PCS team?
At PCS Managed Services we are always in pursuit of passionate and driven people with a mind for solving problems who keep the customer first. Our team members are leaders and communicators, people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon.
Interested applicants should submit their resume to jobs@pcs-ms.com.
No recruiters, please.
7895 Players Forest Drive, Suite 102
Memphis, TN 38119
