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Building Relationships for Success

At PCS Managed Services we are always in pursuit of passionate and driven people with a mind for solving problems who keep the customer first. Our team members are leaders and communicators, people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon. See a full list of open positions on our Careers page.

Open Postions

IT Technician

IT Technician

The IT Technician is responsible for managing and maintaining our end client’s computer systems and networks.  Ensuring client satisfaction and supporting their systems are essential in this position.

Essential Duties and Responsibilities:

The IT Technician position is a key contributor in the success of managing our client’s networks.  This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  •   Ability to work on multiple priorities and/or projects simultaneously.
  •   Excellent listening and communications skills, both verbal and written.
  •   Strong customer relationship skills.
  •   Organized, detail oriented and self-motivated.
  •  Ability to provide and maintain detailed documentation on each job/ticket.
  •   Strong computer skills and the ability to effectively communicate through e-mail.
  •   General knowledge in routers, layer 2/3 switches, and other networking devices.
  •   Intermediate knowledge in managing Microsoft Server Operating Systems and Networks.
  •   Advanced knowledge of all Microsoft Workstation Operating Systems and Applications.
  •   Ability to remain in contact with the client thru the completion of the incident.
  •   Problem-solving abilities and ability to meet reasonable deadlines.
  •   Ability to build positive and collaborative relationships.
  •   Willingness to develop professionally.
  •   Ability to work with little supervision and manage a team.

Expected Outcomes:

  • Success in the IT Technician position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Level Agreements) put in place for the various agreements.
  • The team will be graded on the profitability of the client agreements and on the amount of incidents that are able to be resolved before affecting the clients.

Educational/Vocational/Previous Experience Recommendations:

  •   2+ years’ experience in computer systems management is required.
  •   A+ Certification is preferred but not required.
  •   NET+ Certification is preferred but not required.
  •   Microsoft Certified Professional (MCP) is preferred but not required.
  •   Experience in managing end client networks is preferred but not required.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

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