The IT Technician is responsible for managing and maintaining our end client’s computer systems and networks. Ensuring client satisfaction and supporting their systems are essential in this position.
Essential Duties and Responsibilities:
The IT Technician position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational/Vocational/Previous Experience Recommendations:
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.